Since libraries and sample packs are downloadable and non-returnable the refund process is not straight forward. This is common among all sample companies selling Kontakt libraries and sample packs. However, we are always keen to resolve any issues you might have, so please do not hesitate to contact us via contact form.
We agree to issue a refund if request has been received within 14 days from placing the order. However there is a 10% surcharge for serial retrievals. We always offer in-depth detailed videos and substantial demos to showcase the instrument for customers to hear before deciding to purchase. Therefore I hope you won't find the charge unreasonable.
In those cases if instrument sold doesn't come with a serial number, we do not offer refunds as these items are non-returnable by their nature.
If you have any questions, or would like to request a refund please reach out to us via email@example.com - we are always here to assist you.