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Explore our FAQs, or feel free to message us using the contact form at the bottom of your screen.
Yes, we offer a 30% discount to all students and educators! Simply email a copy of your student ID or acceptance letter to firstname.lastname@example.org with the subject title 'EDU Discount', and we will send you a unique discount code. This discount may be used on any product, but not used in addition to any current deals or discounts included on our products. On Infinity Bundle 10% saving can be claimed but you will have to email us and we will send you a custom order.
ID must be official, laminated card. Usually with a picture. If for some reason you do not hold one, you can forward us your enrolment certificate with details of the school you are attending so we can confirm provided details with the school.
Please find your Order Confirmation email. Near the top of the email you have two links: Downloads and Invoice. To download your Invoice - Click on Invoice.
NON-NKS (Full Kontakt) Instruments
You are not allowed to transfer your license or resell the library to another user. Once you have downloaded your product, you will find a licensing agreement contained within the library folder where you can read in more detail about the restrictions of use and sharing.
NKS (Kontakt Player) Instruments
To transfer your license to someone else you must do it via Native Instruments.
*EDU and NFR licenses Information EDU and NFR product versions cannot be resold or transferred.
We do not offer tax free shopping on our store.
NKS and Kontakt Ready Instruments
Please follow the instructions that you can download via unique download link that was sent to you in the Order Confirmation email.
Non NKS instrument
You will receive a download link in you Order Confirmation email. Once you have downloaded your product, unzip and move it where you keep your other libraries. Load up the required version of Kontakt and click the 'Files' tab which is located on the top left side of Kontakt's interface. From here you can navigate to where you have stored your library. You can either double click, or drag the NKI file into Kontakt. You can also drag an NKI directly from a folder on your computer if this is easier.
If you have run out of download attempts, reach us at email@example.com and we will reset your donwload counter.
You are either opening a non-NKS instrument in a free Kontakt Player, or haven't activated your NKS instrument in the Native Access.
Some instruments we release can only be used with a Full version of Kontakt. Those instruments do not require a serial number and as long as it is the FULL version of Kontakt (NOT PLAYER), you will be able to use the instrument.
For NKS instruments, please make sure you find your Order Confirmation email and click on the Download link which will take you to your serial and instructions how to authorise your new instrument in Native Access.
Yes. If you're serious about writing music and make noise for a living, running your machines as efficiently as possible is crucial. Slow loading times of sample libraries is not uncommon thing, but you should have a good understanding of your system before you head off changing everything that you think might be the cause.
Without digging deep into your system build and quality, one thing you can make sure you are doing, is Batch Re-saving each new instrument as and when you have bought it and installed it. It's a function that runs each nki, checks all the samples and saves it. In a lot of cases this alone will speed your loading times. After you changed the location of your instrument, this should be repeated.
Please make sure you understand what you are doing. For example consider the version of your Kontakt. Say your purchased instrument says min. requirement is full version of Kontakt version 5.7.0. If you run 5.8.1, the min. version which will open your re-saved library will now be 5.8.1.
Another common mistake is to batch re-save all instruments in your dive at once. Don't do that. Once you fucked your entire collection of instruments, digging out terabytes of data and restoring is a thing that nobody enjoys doing :)
Professionally speaking, you should have a dedicated storage just for your libraries. The "read" speed of your drives has a tremendous importance here. Slow spinning drives should not even be considered i.e. 5400rpm. Not so long ago 7200rpm drives used to be most accessible and usable. Now that larger Solid State Drives became much more affordable, most professional systems will have sample libraries running off them. External multi-docks are a very common sight. But however fast your drive might be, make sure you connection can provide and support it. SSD via USB2 is an extreme example but you get the point?
To remove a Kontakt Library from you Mac computer, follow the steps below:
- Close Native Access
- Navigate to the main library folder you are looking to uninstall, and delete this entire folder. Default location: /Users/Shared/Library Name
- Now open Finder and head over to the 'Hidden' Library folder. The path is Macintosh HD > Library > Preferences. If you are having difficulty finding this 'Hidden' Library folder you have two routes! A. Go to Finder’s top menu, and press Option on your keyboard, you will see Library appear in the menu. B. In Finder's top menu, choose Go > Go to Folder. In the dialogue box, type: ~/Library and Click Go.
- Locate a file: com.native-instruments.LIBRARY-NAME.plist
- Delete it.
- Empty Trash
- Open Native Access to confirm you have successfully removed your instrument
To remove a Kontakt Library from you Windows computer, follow the steps below:
- Close Native Access
- Navigate to the main library folder you are looking to uninstall, and delete this entire folder. Default location: Users/your user name/Library Name
- Open Start Menu
- Type regedit and press enter
- In the Registry Editor which you have just opened, on the left side look for: HKEY_CURRENT_USER > Software > Native Instruments
- You will see folders associated with each of your installed instruments. Delete the one that you want to uninstall/remove.
- In the Registry Editor, on the left side look for: HKEY_LOCAL_MACHINE > Software > Native Instruments
- Same as before, find a folder associated with the instrument you wish to remove and delete it.
- Now open Native Access to confirm the library has been deleted.
Generally if any issues such as that you must consult with Native Instruments support as they are the only ones that have access to the system. But here's what you can try whilst you wait for a reply to your support ticket.
- Log out from Native Access - click on the "head-and-shoulder" logo in the upper right corner. Click Log Out.
- Quit Native Access
- Head over to Mac: /Library/Application Support/Native Instruments/Service Center/ Windows: C:\Program Files\Common Files\Native Instruments\Service Center
- Find and delete NativeAccess.xml
- Empty your trash bin
- Open Native Access and Log In
Since libraries and sample packs are downloadable and non-returnable the refund process is not straight forward. This is common among all sample companies selling Kontakt libraries and sample packs. However, we are always keen to resolve any issues you might have, so please do not hesitate to contact us via contact form.
We agree to issue a refund if request has been received within 14 days from placing the order. However there is a 10% surcharge for serial retrievals. We always offer in-depth detailed videos and substantial demos to showcase the instrument for customers to hear before deciding to purchase. Therefore I hope you won't find the charge unreasonable.
In those cases if instrument sold doesn't come with a serial number, we do not offer refunds as these items are non-returnable by their nature.
If you have any questions, or would like to request a refund please reach out to us via firstname.lastname@example.org - we are always here to assist you.
By installing any SONIXINEMA product you accept the following product license agreement:
1. License Grant:
The license for this product is granted only to a single user. You may use this product on up to two (2) separate computers, which computers shall be owned and used by you exclusively. If you need more, special arrangements may be made on a case-by-case basis. All sounds and samples in this product are licensed, but not sold, to you by SONXINEMA. for commercial and non-commercial use in music, sound-effect, audio/video post-production, performance, broadcast or similar finished content-creation and production use. SONIXINEMA allows you to use any of the sounds and samples in the library(s) you’ve purchased for commercial recordings without paying any additional license fees or providing source attribution to SONIXINEMA.
This license is nontransferable and expressly forbids resale or lease of the product.
This license also expressly forbids any inclusion of content contained within this library, or any other SONIXINEMA library, into any other virtual instrument or library of any kind, without our express written consent. This license forbids any re-distribution method of this product, or its sounds, through any means, including but not limited to, re-sampling, mixing, processing, isolating, or embedding into software or hardware of any kind, for the purpose of re-recording or reproduction as part of any free or commercial library of musical and/or sound effect samples and/or articulations, or any form of musical sample or sound effect sample playback system or device or on a stand alone basis.
2. Rights/Watermarking Policy:
The product, including accompanying documentation, is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. SONIXINEMA retains full copyright privileges and complete ownership of all recorded sounds, instrument programming, documentation and musical performances included in this product. Any rights not specifically granted herein are reserved by SONIXINEMA.
Any unauthorized use, distribution or reproduction of the product shall not be permitted, shall constitute a violation of law, and shall entitle SONIXINEMA to, in addition to any other remedy at law or equity, injunctive relief. It is unlawful to deliberately circumvent,
alter or delete technological measures of protection and information provided by SONIXINEMA which identifies the products, its owner and the terms and conditions for its use. Please note that the product has been imbedded with a digital watermark specific to the serial number you have been given for this product. If the product ends up in other people’s music, you will be held legally responsible, so we ask you to keep this product for yourself. You further agree to take all reasonable steps to protect this product from unauthorized copying or use.
3. Refunds: All sales are final and your purchase is not refundable, so please choose your selection carefully. 4. Limited Warranty/Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SONIXINEMA DISCLAIMS ALL WARRANTIES AND CONDITIONS, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF SATISFACTORY QUALITY, TITLE, AND NON-INFRINGEMENT, WITH REGARD TO THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SONIXINEMA, ITS SUPPLIERS, DEALERS, DISTRIBUTORS, NOR THE AGENTS OR EMPLOYEES OF THE FOREGOING WILL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES OF ANY SORT, (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION OR LOSS OF DATA ARISING OUT OF THE USE OF THE PRODUCT) WHETHER OR NOT SAME HAVE BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES, OR OF ANY CLAIM BY ANY OTHER PARTY.
This license agreement is effective from the moment the product is installed by any means. The license will remain in full effect until termination. The license is terminated if you break any of the terms or conditions of this agreement. Upon termination you agree to destroy all copies and contents of the product at your own expense. In the event of termination, the following sections of this license will survive: 2, 3, 4 and 7.
6. NFR (Not for Resale)/EDU (Educational) Sales:
All SONIXINEMA libraries are subject to the terms of this license agreement, unless specified otherwise. NFR and EDU copies are exempt from free update or upgrades or additional discounts, sales or coupons. Notwithstanding other sections of this license, any products provided to you for an EDU purpose shall only be used by students or faculty, staff and administration attending or working in educational institutional facilities and must not be used for commercial purposes. Please note that not all products are available for our EDU Sales program.
7. General Terms:
(a). This license shall be governed by UK law applicable to contracts fully negotiated, executed and performed therein. Only the UK courts shall have jurisdiction over controversies regarding this license; any proceeding involving such a controversy shall be brought in those courts, in the United Kingdom, and not elsewhere. In the event of any claim arising from the breach or alleged breach of the terms of this license, the prevailing party shall be entitled to reasonable attorneys’ fees and court costs.
(b) You agree that this license contains the complete agreement between the parties hereto, and supersedes all other communication, relating to the subject matter of the license.
(c) You acknowledge that you have read this license and understand it and agree to be bound by its terms and conditions.